Start An Evolution
A Proven Process of Digital Transformation Consulting and Innovative Solutions
Celebrating 20 Years of Digital Transformation
More than a milestone, this anniversary reflects two decades of trust, adaptability, and a consistent focus on business outcomes in an ever-evolving digital landscape.
'06-'10
Founding
Before “digital transformation” was coined, KKC was founded as a business process optimization consultancy, excelling in early CRM implementations with its first healthcare client.
'11-'15
Momentum
KKC expanded into data management and decision automation, deepening technical expertise and establishing long-term enterprise partnerships.
'16-'20
Scale
KKC entered highly regulated industries, supporting complex, large-scale programs across insurance and waste management environments.
'21-'25
Acceleration
As AI emerged, KKC guided organizations from experimentation to execution through AI readiness, governance, and strategic platform partnerships with Salesforce and ServiceNow.
Kona Kai is Hawaiian for wind and sea—change agents that have incredible impact together. Our name represents the unique way we partner with clients to dismantle the chaos, analyze the pain points, and discover practical solutions that unleash powerful change.
1) Collaboration. The most productive working relationships are built on a foundation of trust, so we work hard to build it from day one. Targeting key resources from IT, business operations, and end-user groups in our delivery model, we help teams break out of their silos to speak the same language and share the same vision.
2) Focused Execution. From sprints to marathons, movement requires energy. Nothing motivates action better than well-articulated goals and a clear roadmap of how to get there. Our delivery model focuses on milestones, so nothing feels unattainable and everything aligns to program goals. Along the way, team members are encouraged and empowered to complete tasks and stay on track.
3) Empowerment. Pulling together only happens when people know they can make a difference and want to be part of a winning team. So we leverage your team as a key component of our delivery team, developing capabilities, increasing capacities, and ensuring enablement of every team member.
innovative solutions. measurable results.
What We Do
Change is Evolution
Over 50% of our clients retain our services for multiple engagements, building relationships that last years.
Our Partnerships
Experienced solution consultants bringing industry leading transformation to our clients.
Since our inception in 2006, we’ve helped large and small clients improve core operations, customer service, and performance. We’ve done this through a tried-and-true delivery model that engages our clients with direct participation, ultimately enabling them to become self-sustaining. Some engagements simply require process reengineering... some refinement of existing technical assets. But some require investment in new technologies to achieve desired outcomes. We are proud to have these partnerships without bias. Bringing these, and other industry leading technologies to our clients when necessary.
We help clients transform digitally to improve human connections and optimize business performance.
PROCEED WITH CONFIDENCE
Our Expertise and Success is Proven
Kona Kai evaluated our credit card processing, assessed solutions, and helped implement a 3rd-party hosted solution. Results: Solution fully integrated with accounts receivables and delivered via inter/intranet integration. Reduced merchant charges to return better margin to customer payments. Achieved PCI Compliance.
Large-Scale Food Distributor
After assessing enrollment and billing operations, numerous issues were identified within the systems and support of these functions. Kona Kai led systems and support re-engineering efforts. Results: Streamlined business operations, implemented foundational billing audits, and exception handling systems, procedures, and disciplines.
Healthcare Provider
Kona Kai validated the business model created to acquire investment funding. They revised revenue assumptions, churn forecasts, subscriber acquisition costs, and distribution strategy and costs. Results: Helped secure $27M in funding in initial investment round. Then retained to review and select core support systems for billing, network operations, service provisioning, and call center support.
Wireless Startup
Industry Insights
