Start An Evolution

A Proven Process of Digital Transformation Consulting and Innovative Solutions

Before You Deploy AI, Know Your Risk

Get Your AI Readiness Score

Our AI Readiness Score helps leaders quickly identify gaps in governance, security, data readiness, and organizational preparedness before they become compliance, operational, or reputational risks.

Kona Kai is Hawaiian for wind and sea—change agents that have incredible impact together. Our name represents the unique way we partner with clients to dismantle the chaos, analyze the pain points, and discover practical solutions that unleash powerful change.


1) Collaboration. The most productive working relationships are built on a foundation of trust, so we work hard to build it from day one. Targeting key resources from IT, business operations, and end-user groups in our delivery model, we help teams break out of their silos to speak the same language and share the same vision.


2) Focused Execution. From sprints to marathons, movement requires energy. Nothing motivates action better than well-articulated goals and a clear roadmap of how to get there. Our delivery model focuses on milestones, so nothing feels unattainable and everything aligns to program goals. Along the way, team members are encouraged and empowered to complete tasks and stay on track.


3) Empowerment. Pulling together only happens when people know they can make a difference and want to be part of a winning team. So we leverage your team as a key component of our delivery team, developing capabilities, increasing capacities, and ensuring enablement of every team member. 


Learn More

Change is Evolution

Over 50% of our clients retain our services for multiple engagements, building relationships that last years.

Our Partnerships

Experienced solution consultants bringing industry leading transformation to our clients.

Since our inception in 2006, we’ve helped large and small clients improve core operations, customer service, and performance. We’ve done this through a tried-and-true delivery model that engages our clients with direct participation, ultimately enabling them to become self-sustaining. Some engagements simply require process reengineering... some refinement of existing technical assets. But some require investment in new technologies to achieve desired outcomes. We are proud to have these partnerships without bias. Bringing these, and other industry leading technologies to our clients when necessary. 


Pega Partner

We help clients transform digitally to improve human connections and optimize business performance. 

CONTACT US TODAY >

PROCEED WITH CONFIDENCE

Our Expertise and Success is Proven


Kona Kai evaluated our credit card processing, assessed solutions, and helped implement a 3rd-party hosted solution. Results: Solution fully integrated with accounts receivables and delivered via inter/intranet integration. Reduced merchant charges to return better margin to customer payments. Achieved PCI Compliance.


Large-Scale Food Distributor


MORE DISTRIBUTION SUCCESS STORIES >

After assessing enrollment and billing operations, numerous issues were identified within the systems and support of these functions. Kona Kai led systems and support re-engineering efforts. Results: Streamlined business operations, implemented foundational billing audits, and exception handling systems, procedures, and disciplines.


Healthcare Provider


MORE HEALTHCARE SUCCESS STORIES >

Kona Kai validated the business model created to acquire investment funding. They revised revenue assumptions, churn forecasts, subscriber acquisition costs, and distribution strategy and costs. Results: Helped secure $27M in funding in initial investment round. Then retained to review and select core support systems for billing, network operations, service provisioning, and call center support.


Wireless Startup


MORE TELECOM SUCCESS STORIES >

Industry Insights

By Paul Benvenuto July 31, 2026
PwC's April 2026 AI Performance Study surveyed 1,217 senior executives across 25 sectors and found something that should reframe how every regulated organization talks about AI investment: nearly three quarters of AI's economic value is being captured by just one fifth of organizations. Not because that top fifth has better models. PwC is specific about the differentiator: those organizations are 1.7 times more likely to have a Responsible AI framework and 1.5 times more likely to have a cross functional AI governance board. Their employees trust AI outputs at twice the rate of everyone else's. The value gap is structural, not a matter of who bought the better tool. That finding lands differently once you connect it to where trust actually comes from. It doesn't come from a more sophisticated model. It comes from knowing where your data originated, who touched it along the way, and what controls sat around it the entire time.  McKinsey's June 2026 research on AI data readiness makes the case that most organizations manage data like a storage problem when they should be managing it like a supply chain. A single PDF can expand into extracted text, tables, images, metadata, sensitivity tags, and quality scores, each one an intermediate artifact that AI systems reuse and recombine downstream. A small error introduced upstream doesn't stay small. It propagates. This matters more in regulated industries than almost anywhere else, because the data causing the most exposure is usually the data getting the least attention. Structured fields get governed. Clinical notes, claim narratives, loan officer comments, and audit trails, the unstructured stuff, usually don't, even though AI systems depend on it heavily. Gartner and IDC both put the share of enterprise data that is unstructured at somewhere around 80 to 90 percent. McKinsey's own research doesn't cite that specific figure, but makes the same underlying point: unstructured content is where AI systems draw the most context, and where governance attention is thinnest. None of this is an argument for waiting until your data is perfect before you deploy anything. PwC's 2026 Digital Trends in Operations Survey argues directly against that instinct: AI can help bridge data gaps, particularly through agents that reason using whatever data is actually available. The real mandate isn't clean data as a prerequisite. It's disciplined governance and iterative improvement running in parallel with deployment, calibrated to how much risk a given use case actually carries. So what does that look like in practice for a CIO or CDO sitting inside a regulated organization right now? A few diagnostic questions worth asking before your next AI initiative launches: Where does data quality actually break down in your pipeline, and does anyone own fixing it? Is lineage visible for the data feeding your highest risk AI use cases, or is it assumed? Where do unstructured assets, like clinical notes, policy documents, and loan files, enter your systems without any governance attached? Have you defined what "good enough" data quality means for each use case, calibrated to its actual risk profile, rather than applying one standard everywhere? Answering those honestly is uncomfortable in most organizations, because the answer is usually "we don't fully know." That's the point. You cannot govern what you cannot see, and you cannot trust an AI output built on a data foundation nobody has actually traced. The organizations in PwC's top 20 percent didn't get there by waiting for perfect data or by buying a better model. They got there by treating governance as a financial performance variable, not a compliance checkbox, and by building the lineage and controls that make trust possible at scale. Kona Kai's data supply chain assessment is built to answer exactly these questions before tool selection, not after. If you're not certain where your organization would land on that list, that uncertainty is worth resolving now. Get in touch to talk through what the assessment covers. Sources: PwC 2026 AI Performance Study, April 13, 2026 (74%/20% figure and 1.7x/1.5x/2x multipliers confirmed directly at pwc.com); McKinsey, AI Data Readiness: The Key to Scaling Impact, June 2026; Gartner and IDC estimates for the 80-90% unstructured data share; PwC 2026 Digital Trends in Operations Survey.
By Paul Benvenuto July 29, 2026
Every governance and workflow framework most organizations are running today was built for AI that waits for a human to ask it something. Agentic AI doesn't wait. It initiates, executes, and chains actions across systems on its own, and the workflows built around human initiated, human reviewed steps simply don't have
By Paul Benvenuto July 27, 2026
Education was the number one way companies say they adjusted their talent strategy in response to AI. And yet most organizations still treat training as an event. A workshop. A certificate. A box that gets checked once and never revisited.