Start An Evolution

A Proven Process of Digital Transformation Consulting and Innovative Solutions

Kona Kai is Hawaiian for wind and sea—change agents that have incredible impact together. Our name represents the unique way we partner with clients to dismantle the chaos, analyze the pain points, and discover practical solutions that unleash powerful change.


1) Collaboration. The most productive working relationships are built on a foundation of trust, so we work hard to build it from day one. Targeting key resources from IT, business operations, and end-user groups in our delivery model, we help teams break out of their silos to speak the same language and share the same vision.


2) Focused Execution. From sprints to marathons, movement requires energy. Nothing motivates action better than well-articulated goals and a clear roadmap of how to get there. Our delivery model focuses on milestones, so nothing feels unattainable and everything aligns to program goals. Along the way, team members are encouraged and empowered to complete tasks and stay on track.


3) Empowerment. Pulling together only happens when people know they can make a difference and want to be part of a winning team. So we leverage your team as a key component of our delivery team, developing capabilities, increasing capacities, and ensuring enablement of every team member. 


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Change is Evolution

Over 50% of our clients retain our services for multiple engagements, building relationships that last years.

Our Partnerships

Experienced solution consultants bringing industry leading transformation to our clients.

Since our inception in 2006, we’ve helped large and small clients improve core operations, customer service, and performance. We’ve done this through a tried-and-true delivery model that engages our clients with direct participation, ultimately enabling them to become self-sustaining. Some engagements simply require process reengineering... some refinement of existing technical assets. But some require investment in new technologies to achieve desired outcomes. We are proud to have these partnerships without bias. Bringing these, and other industry leading technologies to our clients when necessary. 


Pega Partner

We help clients transform digitally to improve human connections and optimize business performance. 

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Our Expertise and Success is Proven


Kona Kai evaluated our credit card processing, assessed solutions, and helped implement a 3rd-party hosted solution. Results: Solution fully integrated with accounts receivables and delivered via inter/intranet integration. Reduced merchant charges to return better margin to customer payments. Achieved PCI Compliance.


Large-Scale Food Distributor


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After assessing enrollment and billing operations, numerous issues were identified within the systems and support of these functions. Kona Kai led systems and support re-engineering efforts. Results: Streamlined business operations, implemented foundational billing audits, and exception handling systems, procedures, and disciplines.


Healthcare Provider


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Kona Kai validated the business model created to acquire investment funding. They revised revenue assumptions, churn forecasts, subscriber acquisition costs, and distribution strategy and costs. Results: Helped secure $27M in funding in initial investment round. Then retained to review and select core support systems for billing, network operations, service provisioning, and call center support.


Wireless Startup


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Industry Insights

By Carly Whitte 28 Mar, 2024
Data integrity, the accuracy, consistency, and reliability of data, is crucial for businesses aiming to deliver personalized and targeted communications effectively. However, with preferences being updated through various channels, ensuring data integrity becomes a daunting task. This is where a centralized Customer Relationship Management (CRM) system plays a pivotal role.
By Carly Whitte 11 Mar, 2024
Prioritizing your preference center is a strategic move toward enhancing your CRM maturity. They help organizations immediately and adequately honor consent preference and consent revocations across multiple systems. See why prioritizing your preference center is a must-have initiative to advance CRM maturity.
By Carly Whitte 20 Feb, 2024
In today's rapidly evolving business landscape, Customer Relationship Management (CRM) systems play a pivotal role in driving success. However, the road to seamless CRM integration is fraught with potential pitfalls that can hinder rather than enhance your business processes. In this blog post, we'll explore the do's and don'ts of CRM integration to guide you through a successful implementation.
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