Empowering Your Team

Collaboration. Enablement. Empowerment.

Making your organization the best it can be only happens when your people are equipped to innovate and excited about the transformation it brings. 


Our embedded approach starts on day one and has never failed to produce comprehensive, transformative programs that dramatically improve business performance, provide stable operations, scalable and sustainable growth. 


With nearly 20 years of experience across numerous industries including healthcare, distribution, telecommunications, and insurance for clients that range from Fortune 100 companies to government contractors and small startups, our partnering approach is a proven part of our success and yours. Let us be your business transformation partner.

01 Collaboration 

Teamwork doesn’t just happen, it must be fostered and promoted.

Business Transformation Partner

Kona Kai consultants are skilled at creating open dialogue, mutual understanding, and the shared vision essential to digital transformation and business optimization. 


We identify key people within your IT, business operations, and end-user areas to engage them as active participants in our delivery model. We help these often-siloed teams speak the same language and develop a firm understanding of the “whys” behind change in design, process, and technology. This personal, hands-on involvement is critical to developing a unified plan and throughout delivery, as we continue to empower your personnel when things go live. 

 

Our governance model, involving all stakeholders, ensures open communication at all levels and keeps all key personnel involved, informed, and accountable, working cohesively across business units.

02 A Day in the Life

Walking a mile—or more—in someone’s shoes is the only way to deeply understand their world. 

We literally roll up our sleeves and experience what happens in the workday of end users. This pragmatic involvement at multiple levels and in multiple functions provides a broad and deep understanding of how tools are used, what isn’t working, and why tools are used the way they are. Leveraging the expertise of those that do the work always brings new and valuable insights.

 

Our deliverable is the presentation of a full user picture of pain points that cause manual work and gaps and inefficiencies in the process. This informs our approach to an agile delivery and ensures relevance to our solution, as well as informing our change management messaging to make it more tangible for the end users. 



03 Future-State Mapping

Your goals can feel like pie in the sky if you don’t have a realistic way to reach them.

Future state mapping is the bridge that spans the gulf between your current and ideal states, and Kona Kai consultants are expert bridge builders. 


When you feel “stuck” with existing operational gaps, technical limits, and other issues, we challenge your thinking to seek the ideal, then discover what is realistic and feasible. Operating within budget and time constraints, we help you work through other realities for what must be considered and planned for and what barriers can be eliminated. 


Any mystique about what the end goal should look like is replaced with a clear picture of specific, measurable, attainable outcomes, along with timelines outlining phased approaches and deliverables for each phase. 


04 Focused Execution

In large programs, tasks and milestones are only motivating if they are attainable.

Our delivery model focuses on milestone delivery, charting a clear, incremental path that aligns with the overarching goals of the program.

 

As we work shoulder-to-shoulder with personnel inside your organization, your team moves forward with a full understanding of what they are responsible for and why. They are encouraged, empowered, and equipped to deliver on their tasks and share in program success.

 

Our ability to provide thought leadership on both the micro and macro view of the program also keeps things on track throughout. 


05 Digital Transformation Education

“Aha” moments are essential to lasting change.

Recognizing that that 'Aha' moment will be different for each organization, when your personnel fully grasp the value of new technology, those moments are some of the most rewarding.


Our solutions are designed to bring a more efficient and effective experience to your customers and employees, and it is also critical that your employees clearly see that value. Our delivery approach is designed to help people feel comfortable with new technology and appreciate how it benefits them, the customer, and the company. 


Knowing that everyone learns in a unique way, we cater to various perspectives and have multiple ways to communicate information, provide practice, and trigger the amazing aha moments that make digital transformation fun. 


06 Empowerment

The goal of self-sufficiency is built into our delivery model—because digital transformation should never create dependencies.

We highly value your human resources and require participation from key subject matter experts within your teams. This approach takes us out of the role of being the in-charge experts and puts the responsibility in the hands of your people. As their proficiencies grow, so do their tasks. 


At the end of the program, our side-by-side enablement has developed strong "owners" that are no longer reliant on Kona Kai, truly empowering our clients to carry that ownership forward


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