National Food Distributor

Kona Kai Corp was asked to evaluate credit card processing in an effort to reduce merchant charges to return better margin to these customer payments. In addition to this, the client sought to implement a solution that would provide them PCI Compliance acceptable within the credit card industry. Kona Kai Corp assessed many solution strategies ultimately recommending and implementing a 3rd party hosted solution that is fully integrated with their accounts receivables and delivered via inter/intranet integration.

Healthcare Provider

Kona Kai Corp was brought in to assist in the redesign of the client's Clinical Decision Support application in an effort to align authorization and referral processing more tightly with claims adjudication and payment. Additionally, the redesign of this critical operational tool was to enable the client to effectively transition to and achieve ICD-10 standards within this solution. Kona Kai Corp worked with the business and IT teams to insure a streamlined solution design that would align auth/referral processing not only with claims but also to their customer service teams and self-service portals. The redesign work included development estimates that were well supported with realistic ROI calculations. The Executive Leadership signed off on the redesign upon first review of the business case.

National Food Distributor

Kona Kai Corp assisted Senior Sales Leadership at the direction of the CIO to assess opportunities to improve systems performance supporting the National Sales business unit and align the IT organization in an improved partnership with the National Sales organization. The assessment identified significant gaps in the legacy systems which significantly increased the time and effort required to "on board" new accounts and maintain existing ones. Kona Kai Corp worked with IT leadership to evaluate and identify a solution that centralized and streamlined the operations supporting customer activity. The solution was anchored by Oracle's Customer Hub master data management (MDM) product and integrated with the legacy operations' and support applications. The solution will delivery $5M annually in efficiency gains as well as improve customer satisfaction across all segments.

Healthcare Provider

Kona Kai Corp was brought in to assess issues within their Enrollment and billing operations. The evaluation identified numerous issues within the systems and support of these functions. As a result, Kona Kai Corp was retained to lead systems and support re-engineering efforts. Systems changes were coordinated over a two-year period and included - streamlining billing operations, implementing foundational billing audits, introducing and implementing exception handling systems, procedures and disciplines. Additionally, Kona Kai Corp introduced key new roles to operations for ongoing sustainment of business performance metrics. All changes, systems as well as procedures, were documented by Kona Kai Corp's technical writers.

Healthcare Provider

Kona Kai Corp was asked to assess the supporting systems and organizational performance of their Provider Network Operations team. Kona Kai Corp documented the data flows identifying systems exceptions and their impacts to performance and workload. These impacts were quantified and utilized as part of a business case to acquire funds necessary to implement recommended system and organizational improvements. Kona Kai Corp's recommendations spanned existing systems modifications, introduction of new functionality to manage exceptions across multiple systems within the data flow, as well as organizational changes in the personnel and reporting needed to better manage their Provider Operations overall.

Wireless Startup

Kona Kai Corp was retained to help validate the business model being created to acquire investment funding. By reviewing and revising revenue assumptions, churn forecasts, subscriber acquisition costs as well as distribution strategy and costs, Kona Kai Corp aided this startup in securing $27M in funding in their initial investment round. Kona Kai Corp was then retained to assist in the review and selection of core support systems for billing, network operations, service provisioning, and call center support.

National Food Distributor

Kona Kai Corp was asked to review and assess inconsistent cash application methods among all their divisions nationally. The divisions were split between two mainframe support systems and utilized different procedures locally as well as technologies (check scanning, lockbox processing, etc). Kona Kai Corp provided a recommendation to procure and implement check scanning software resulting in cost reductions and streamlined operations. Kona Kai Corp produced a complete business case with statistical analysis showing implementation costs and their return on investment (ROI) timelines. This business case was used to secure funding to implement the recommended technical and operational modifications outlined. Kona Kai Corp was retained to assist in the procurement of the vendor solution as well as the design, construction, implementation and rollout of the solution. This work included requirements gathering, test planning and execution, training and documentation.

Healthcare Provider

Kona Kai Corp was brought in to lead an enterprise-wide effort to determine Customer Relationship (CRM) and Business Process Management (BPM) requirements. Kona Kai Corp acted as the overall program manager for this large and complex initiative. The company assessed solutions' options within the industry selecting a BPM software package containing frameworks built for CRM. Kona Kai Corp was retained to lead the enterprise-wide program implementation of the selected solution over a two-year period.