Business Process Optimization Services

Empowering your evolution.

Kona Kai Corp is a business and IT consulting firm partnering with organizations across the country to ensure successful evolution and optimization efforts.


We are drawn to your pain points and struggles. That's where we dig in, ask questions, promote curiosity, and find the best opportunities for radical transformation through technology and the people who use it.


We demystify the process of business optimization and stay at your side to show you how to use the tools that empower your evolution. 

Kona Kai is your strategic change agent. With our business consulting services, we partner with you so every IT investment and innovation is far more than bells and whistles. We carefully introduce change that aligns with your business goals and creates value you can see and sustain.


Whether it's reducing operating expenses, increasing profits, sustaining growth, or stabilize operations through sound business disciplines, Kona Kai has nearly 20 years of experience helping companies reach key performance indicators.


With clients from Fortune 100 companies to government contractors to small startups and across industries, we can help make your organization the best it can be.

If you don't succeed, we don't succeed.

It's Time for a Change

When it takes all your energy to maintain the status quo...
When goals are too far off in the distance and progress too incremental...
When you're sure more is possible but every tweak falls short...


It's time to enact a team of experts who know how to begin, chart the path, break through the obstacles, and move you into sailing so smooth, you'll wonder why you didn't exact change sooner.

BEGIN YOUR EVOLUTION
business process optimization services

Digital Process Automation

Key benefits:
Increase consistency, control, and communication for competitive advantage. 


Our consultants are "outsiders" with experienced perspectives and fresh insight to analyze your processes and see where they are out of sync with your strategy. 


We provide thought leadership and develop a culture of collaboration so "insiders" are excited and enabled to work together to improve, align, and automate processes in ways that add value. 

 

Kona Kai has multiple success stories of the benefits business process modeling has brought to those in healthcare, distribution, and telecom industries. And we are ready to help you reap the rewards of having all process flows fully documented, free of disruptions, and completely optimized. 


Customer Experience Strategy

Key benefits:
More customers, more knowledge of behaviors, better engagement, and increased conversions. 


Know thy audience. It’s a key marketing tenant and a critical factor in keeping your business moving forward. Do you know what matters most to your current customers—and those who are considering your product or services?

 

Customer experience is often the differentiating factor that wins clients, keeps them, and puts you ahead of the competition. 

Our consultants take a deep dive to assess your current customer experience, recommend tools to quantify what’s important to customers, and ways to improve every point of contact.

 

All this is possible, and often results in simplified processes, reduced costs, happier customers, and highly satisfied employees.



Enterprise Data Management

Key benefits:
Make data more accessible, consistent, secure, and productive.


Gut intuition has its place, but today, data-driven decisions are essential to achieving business goals in our ever-changing environment.  Rather than loads of meaningless data points that overwhelm, we promote accurate, timely, valuable data; “intel” that actually informs decision makers who access it. 

 

Kona Kai will work with you to ensure your data provides a complete picture of your customers, your performance, trends in your operation, and other insights to inform your business decisions and drive performance. 


From assessing needs to implementing new solutions and training your teams, we partner with you in a comprehensive data management evolution. 


Omnichannel Architecture

Key benefits:
More availability to drive traffic, convert sales, an improved, seamless customer experience, and the collection of better data. 


Omnichannel has become a buzz word, so allow us to boil it down: It is a strategy that provides users with an improved, consistent, and compelling experience at all points of access, such as shopping online from a mobile device, on a laptop, via a social media post, or in a brick-and-mortar store. 


A focus on a unified experience is a transformation worth pursuing. Studies show that omnichannel customers spend more money than single channel customers and are more loyal. Could it be the consistent and compelling way a brand’s story is told at every touchpoint? Or the personalize experience delivered through better data collection? 


If you are ready to explore what omnichannel engagement could do for your organization, we can help you make sure the investment brings great returns and the transition is smooth.


Intelligent Automation/Robotics

Key benefits:
Reduce errors, present 24/7 availability, minimize or eliminate repetitive work, make faster decisions. 


The number of businesses adopting Intelligent Automation (IA) grew by 270 percent in four years—and there are good reasons. Business implementing IA experience increase productivity, improved customer service, and cost savings. There’s also immense benefit from the trustworthy data IA generates. 

 

How do you know if your business can benefit from IA/robotics or if it would be a colossal waste of time and money? We will tell you, with a recommendation backed by substantial, data-based findings that go beyond hype and the “cool” factor. 


We have deep expertise in recognizing common obstacles and how to overcome them when doing so makes sense. We also know the challenges of adoption and have multiple strategies to help you overcome them. 


Change Management Consulting

Key benefits:
Prepare and move your organization into the future with innovations that solve problems and achieve goals. 


Let’s start at the bottom line: poorly managed change cost money. Even the best innovations can deliver nothing but chaos without preparation, prioritization, and employee buy in.  That’s why effectively managing change is not a warm, fuzzy option. It’s essential to growth. 


Change is constant, and agile businesses have change management strategies and structures embedded in their culture to continually build capabilities and competencies. This not only helps businesses compete for customers, it is critical to recruiting and keeping top talent. 


So where do you begin? Our collaborative approach illuminates areas of greatest need and presents a plan to begin transforming the way change is perceived, received, and embraced in your organization.


Engagement Leadership & Program Management

Key benefits:
Minimize distraction and maximize positive outcomes of innovation and ongoing implementation 


Multiple projects and interdepartmental connections and dependencies call for experienced leadership and oversight. Kona Kai offers experience, knowledge, skills, tools and strategies for the best outcomes in both process and deliverables. 

 

From laying the groundwork to getting initiatives off the ground all the way to completion, we begin with the ultimate end in mind: reaching your business goals. We’re experienced jugglers who can maintain a big-picture view of the future while never losing sight of all the details.

 

Our tailored approach means we don’t just move lockstep and check off boxes, we look for opportunities to create more value, discover move efficiencies, and provide outstanding results. 


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